Most IDD software added a chatbot last year. Sereniq was built around AI from day one. Every screen, every form, every workflow knows it has an AI peer that can help.
Your DSP dictates: "client had eggs, walked to park, took meds." Sereniq returns a grammatical SL or RSS narrative in the voice your state auditor expects. Voice-to-text plus cleanup, one tap.
For HCBS notes, the AI takes the free-form narrative and maps it to the client’s IRP SL goals, picking the right goal IDs. The operator approves before submit. The form refuses to submit without linkage.
Pulls 90 days of notes, incidents, appointments, and IRP goals, then drafts the agency quarterly. Admin edits, uploads. Hours of work become minutes.
Search in plain English across clients, notes, MAR, credentials, shifts, bundles, and audit events. Home-scope and tenant boundaries stay enforced on every result.
36 tools across clients, staff, homes, meds, notes, MAR, appointments, transportation, incidents, shifts, credentials, and grocery spend, plus the actions to schedule, broadcast, bundle, and print.
AI features run under Sereniq’s security controls, with PHI protected by the same privacy commitments as the rest of the product.
Client text is handled as source material for a specific task. A note cannot rewrite the rules of a report.
Agency-level controls keep AI use predictable and reviewable.
AI search follows the same access rules as a human user. It cannot read across agencies or unassigned homes.