MITC (Agency Workforce Management, rebranded MITC Staff and Client Solutions in 2023) has managed workforce operations for IDD and human-services agencies since 1990: time and attendance, scheduling, EVV, and payroll feeds for 1,500+ organizations. Sereniq is the alternative for agencies that need the other half too: the clinical documentation an auditor actually reads, in software their DSPs do not fight.
MITC’s center of gravity is the workforce: clocks, schedules, overtime control, and attendance. That focus, serving human-services agencies across all 50 states and several countries, built a durable product, and also an aging one; the sparse public reviews that exist describe a reliable system with a dated interface that takes effort to navigate. Documentation, the notes, med records, and incident trails a surveyor pulls first, sits at the edge of that design rather than its core.
Sereniq inverts the priority. Documentation is the core: goal-linked notes that cannot file without the plan linkage, an eMAR with early, on-time, late, and missed states, refusals that open incident follow-up automatically, and an audit binder that exports any day. The workforce layer is built in rather than bolted on: shift schedules, open-shift claiming, geofenced clock-in, timesheets DSPs can audit themselves, and payroll-ready exports.
The honest fit question: if your agency mainly needs enterprise time-and-attendance across thousands of employees and many service lines, workforce-first software earns its place. If you run IDD group homes and the risk that keeps you up is documentation, Sereniq covers the schedule and the clock while making the record itself defensible, in one modern mobile app, live in weeks.
IDD residential providers using MITC for workforce management who need clinical documentation, eMAR, and audit readiness in the same system, or a more modern experience for direct support staff.
For group-home operations, yes: shift schedules, open-shift claiming, geofenced clock-in and clock-out, DSP-auditable timesheets, and pay-period exports for payroll. Enterprise payroll processing itself stays with your payroll system.
Workforce-first platforms treat documentation as a module. Sereniq treats the documentation record (notes, med passes, incidents, plans, binders) as the product, and builds scheduling and time tracking around it so the shift and its evidence live in one place.
Yes. Migration planning is part of onboarding: clients, homes, staff, documents, and historical records come over before your agency depends on the new system.
