The things you used to forget. Now they remind you.
Note returned, note approved, note submitted, credential expiring, IRP expiring or missing, medication expiring, critical incident filed, appointment scheduled: every event routed to the right role in the same tenant transaction.
Time-triggered notifications (expiry sweeps) and event-triggered notifications (state changes) share one queue. Dedup keys keep credential warnings at 30 days, 7 days, and expiry from flooding the same inbox.
In-app and realtime, plus phone push and email for the events that cannot wait: critical incidents, IRP expiring or missing, credentials expiring.
| Tool | How it works there | How Sereniq does it |
|---|---|---|
| TaskMaster Pro (now Statewise) | Public materials describe email notifications; role-based routing is not described. | Per-recipient routing inside one tenant transaction |
| Paper systems | You find out at the survey. | Time-triggered + event-triggered in one system |
Yes. Sereniq includes Notifications as part of its daily operations workflow for Texas HCS Residential Support, HCBS Supervised Living, and Host Home / Companion Care providers. Note returned, note approved, note submitted, credential expiring, IRP expiring or missing, medication expiring, critical incident filed, appointment scheduled: every event routed to the right role in the same tenant transaction.
The workflow keeps evidence close to the original shift, individual, home, staff member, and approval trail. The pieces that matter most are: Time-triggered + event-triggered in one system; Per-recipient routing inside one tenant transaction; Dedup keys prevent flooding.
Sereniq is built around Texas IDD operations instead of a generic form builder. TaskMaster Pro (now Statewise): Public materials describe email notifications; role-based routing is not described.
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