The things you used to forget. Now they remind you.
Note returned, note approved, note submitted, credential expiring, IRP expiring or missing, medication expiring, critical incident filed, appointment scheduled: every event routed to the right role in the same tenant transaction.
Time-triggered notifications (expiry sweeps) and event-triggered notifications (state changes) share one queue. Dedup keys keep credential warnings at 60 / 30 / 0 days from flooding the same inbox.
In-app today; multi-channel (SES, push) is on the roadmap. The plumbing is already in place.
For Texas IDD agencies, Notifications is not an isolated screen. It touches the client record, staff permissions, home assignments, supervisor review, and the evidence packet you may need during an HHSC look-back. Sereniq keeps those pieces in one workflow so the record reads cleanly months after the shift is over.
The page is tuned for notifications · in-app · multi-channel ready. In practice, that means the product has to work for the DSP on a phone, the supervisor approving work, the nurse or program lead checking exceptions, and the administrator who needs a defensible export without rebuilding the story from paper binders.
The core controls are specific: Time-triggered + event-triggered in one system, Per-recipient routing inside one tenant transaction, Dedup keys prevent flooding. Those details are what turn daily documentation into evidence that can support HCS Residential Support, TxHmL documentation workflows, HCBS Supervised Living, and Host Home / Companion Care operations.
Yes. Sereniq includes Notifications as part of its daily operations workflow for Texas HCS, TxHmL, HCBS Supervised Living, and Host Home providers. Note returned, note approved, note submitted, credential expiring, IRP expiring or missing, medication expiring, critical incident filed, appointment scheduled: every event routed to the right role in the same tenant transaction.
The workflow keeps evidence close to the original shift, client, home, staff member, and approval trail. The pieces that matter most are: Time-triggered + event-triggered in one system; Per-recipient routing inside one tenant transaction; Dedup keys prevent flooding.
Sereniq is built around Texas IDD operations instead of a generic form builder. TaskMaster Pro (now Statewise): Email notifications exist; routing rules are coarse.