Note returned, note approved, note submitted, credential expiring, IRP expiring or missing, medication expiring, critical incident filed, appointment scheduled: every event routed to the right role in the same tenant transaction.
Time-triggered notifications (expiry sweeps) and event-triggered notifications (state changes) share one queue. Dedup keys keep credential warnings at 30 days, 7 days, and expiry from flooding the same inbox.
In-app and realtime, plus phone push and email for the events that cannot wait: critical incidents, IRP expiring or missing, credentials expiring.
For Texas IDD agencies, Notifications is not an isolated screen. It touches the individual record, staff permissions, home assignments, supervisor review, and the evidence packet you may need during an HHSC look-back. Sereniq keeps those pieces in one workflow so the record reads cleanly months after the shift is over.
In scope here: notifications · in-app · push · email. In practice, that means the product has to work for the DSP on a phone, the supervisor approving work, the nurse or program lead checking exceptions, and the administrator who needs a defensible export without rebuilding the story from paper binders.
The core controls are specific: Time-triggered + event-triggered in one system, Per-recipient routing inside one tenant transaction, Dedup keys prevent flooding. Those details are what turn daily documentation into evidence that can support HCS Residential Support, HCBS Supervised Living, and Host Home / Companion Care operations.
Yes. Sereniq includes Notifications as part of its daily operations workflow for Texas HCS Residential Support, HCBS Supervised Living, and Host Home / Companion Care providers. Note returned, note approved, note submitted, credential expiring, IRP expiring or missing, medication expiring, critical incident filed, appointment scheduled: every event routed to the right role in the same tenant transaction.
The workflow keeps evidence close to the original shift, individual, home, staff member, and approval trail. The pieces that matter most are: Time-triggered + event-triggered in one system; Per-recipient routing inside one tenant transaction; Dedup keys prevent flooding.
Sereniq is built around Texas IDD operations instead of a generic form builder. TaskMaster Pro (now Statewise): Public materials describe email notifications; role-based routing is not described.
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