Mobile-first capture: type, severity, witnesses, immediate action, follow-up. Critical incidents auto-fan-out to admin, supervisor, and nurse the second the form is submitted.
The incident print captures every field your supervisor or QIDP needs for follow-up, with signatures and close-out history. The incident list and the open-incident deficiency file go in the survey-prep bundle.
The link that operators love: a MAR refusal fires a critical alert to your supervisor and nurse, linked to the exact dose, so the incident gets filed the same shift instead of surfacing at survey. The escalation that used to depend on a DSP remembering now happens by default.
Close-out is a supervisor-signed workflow: every state change written to the audit log with timestamp and user.
For Texas IDD agencies, Incidents is not an isolated screen. It touches the individual record, staff permissions, home assignments, supervisor review, and the evidence packet you may need during an HHSC look-back. Sereniq keeps those pieces in one workflow so the record reads cleanly months after the shift is over.
In scope here: incidents · critical follow-up. In practice, that means the product has to work for the DSP on a phone, the supervisor approving work, the nurse or program lead checking exceptions, and the administrator who needs a defensible export without rebuilding the story from paper binders.
The core controls are specific: Mobile-first capture from the floor, Critical incidents auto-fan-out to the right roles, MAR refusals alert supervisors and nurses as a critical event, automatically. Those details are what turn daily documentation into evidence that can support HCS Residential Support, HCBS Supervised Living, and Host Home / Companion Care operations.
Yes. Sereniq includes Incidents as part of its compliance workflow for Texas HCS Residential Support, HCBS Supervised Living, and Host Home / Companion Care providers. Mobile-first capture: type, severity, witnesses, immediate action, follow-up. Critical incidents auto-fan-out to admin, supervisor, and nurse the second the form is submitted.
The workflow keeps evidence close to the original shift, individual, home, staff member, and approval trail. The pieces that matter most are: Mobile-first capture from the floor; Critical incidents auto-fan-out to the right roles; MAR refusals alert supervisors and nurses as a critical event, automatically.
Sereniq is built around Texas IDD operations instead of a generic form builder. Statewise (formerly TaskMaster Pro) / GIV: Incidents exist as a module. The refusal-to-alert link does not.
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