MAR refusals raise the alarm. Automatically.
Mobile-first capture: type, severity, witnesses, immediate action, follow-up. Critical incidents auto-fan-out to admin, supervisor, and nurse the second the form is submitted.
The incident print captures every field your supervisor or QIDP needs for follow-up, with signatures and close-out history. The incident list and the open-incident deficiency file go in the survey-prep bundle.
The link that operators love: a MAR refusal fires a critical alert to your supervisor and nurse, linked to the exact dose, so the incident gets filed the same shift instead of surfacing at survey. The escalation that used to depend on a DSP remembering now happens by default.
Close-out is a supervisor-signed workflow: every state change written to the audit log with timestamp and user.
| Tool | How it works there | How Sereniq does it |
|---|---|---|
| Statewise (formerly TaskMaster Pro) / GIV | Incidents exist as a module. The refusal-to-alert link does not. | MAR refusals alert supervisors and nurses as a critical event, automatically |
| Paper | Lost forms, missed escalations, recoupment lines. | Critical incidents auto-fan-out to the right roles |
Yes. Sereniq includes Incidents as part of its compliance workflow for Texas HCS Residential Support, HCBS Supervised Living, and Host Home / Companion Care providers. Mobile-first capture: type, severity, witnesses, immediate action, follow-up. Critical incidents auto-fan-out to admin, supervisor, and nurse the second the form is submitted.
The workflow keeps evidence close to the original shift, individual, home, staff member, and approval trail. The pieces that matter most are: Mobile-first capture from the floor; Critical incidents auto-fan-out to the right roles; MAR refusals alert supervisors and nurses as a critical event, automatically.
Sereniq is built around Texas IDD operations instead of a generic form builder. Statewise (formerly TaskMaster Pro) / GIV: Incidents exist as a module. The refusal-to-alert link does not.
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